The FAQ (Frequently Asked Questions) section provides clear and concise answers to common queries about our products, services, ordering process, and more. Explore this section to find the information you need quickly and efficiently.
We strive to process and ship every order within 48 business hours. You can expect to receive your order in 5 -7 business days depending on your location.
If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer support team at +91 9087458161 (or) indianprincess.stores@gmail.com
If you have received a damaged product, please reach out to our customer support team immediately at +91 9087458161 (or) indianprincess.stores@gmail.com
a) You should ensure the product is unused
b) Share images of the Wrong/Damaged Product
The colours of the products on our website have been portrayed as accurately as possible, however monitors and screens of electronics devices differ in their display of colour so it may slightly vary depending on the display screen.
It’s simple. You have to raise a return request within 7 days of delivery of the product.
We offer a pick-up facility for locations which are serviceable by our logistics partners. Our logistics partner will pick up the return package in 2 - 5 business days from the date the request was placed.
If the reverse pick-up option is not available at your location, you can self-ship the products to us by any reliable courier service after raising a return request. Please pack the products and ensure that it is unused and unwashed and all the tags are intact.
(The package should be addressed to our warehouse location :
SDRL Retail Private Limited.
No.58/2, Kaveri Nagar,
Madhirivedu, Velappanchavadi
Chennai - 600 083.)
If you wish to cancel your order you can reach out to our customer support team at +91 9087458161 (or) indianprincess.stores@gmail.com
For prepaid orders refund will be processed within 2-5 business days after the order is cancelled. The refund will be credited into the same payment mode using through which the payment was made.
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